Effective Date: 14 October 2026

1. Introduction

Rishvi Creation aims to provide a smooth and convenient delivery experience for customers shopping for artificial and imitation jewellery online. This Shipping Policy explains how orders are processed, dispatched and delivered.

2. Order Processing

Orders are processed after successful payment confirmation or order verification, as applicable.

Order processing time may vary depending on product availability, order volume, holidays and operational circumstances. Customers will be informed of relevant delays where reasonably possible.

3. Shipping and Delivery Timelines

Estimated delivery timelines may vary depending on the customer’s location, courier service, product availability and other logistical factors.

The estimated delivery period, where available, will be communicated during checkout, in the order confirmation or through subsequent shipping updates.

Delivery dates are estimates and may be affected by circumstances beyond our control, including weather conditions, courier delays, public holidays and transportation disruptions.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Shipping charges may vary according to the delivery location, order value, parcel weight or the shipping service available. Any applicable free-shipping offer will be subject to the terms displayed on the website.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or shipment link through their registered contact details.

Tracking information may take some time to become active after dispatch. Customers can contact our support team if tracking details are unavailable or a shipment appears to be delayed.

6. Delivery Address and Contact Details

Customers are responsible for providing an accurate and complete delivery address, including the recipient’s name, house or building details, locality, city, state, PIN code and contact number.

Please contact us promptly if you notice an error in your shipping details. Changes may not be possible after an order has been dispatched.

Additional charges or delays resulting from an incorrect or incomplete address may apply where permitted by law and communicated to the customer.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will make reasonable efforts to check the shipment status with the relevant courier service and provide an update.

If an order is lost, returned to the sender or otherwise undelivered, an appropriate resolution will be provided in accordance with the circumstances and applicable law.

8. Damaged Parcels

Please inspect the package when it arrives. If the parcel or product appears damaged, retain the packaging and take photographs where possible.

Contact us promptly at rishvicreation1610@gmail.com or +91 706-999-8181 with your order details and supporting information so that we can review the issue.

9. Failed Delivery and Return to Sender

Delivery may fail if the recipient is unavailable, the address is incorrect, the contact number is unreachable or the courier cannot access the delivery location.

Where possible, customers should coordinate with the courier for another delivery attempt. If an order is returned to the sender, we will contact the customer to determine the appropriate next steps.

Any additional shipping charges or refund adjustments will be handled in accordance with the circumstances, the disclosed checkout terms and applicable law.

10. International Shipping

International shipping availability, delivery timelines, customs duties and other charges, if applicable, will be communicated where such shipping is offered.

Customers are responsible for any import duties or local charges only where these are lawfully applicable and the responsibility has been properly disclosed.

11. Contact Information

For shipping, tracking or delivery-related questions, contact:

Brand: Rishvi Creation
Phone: +91 706-999-8181
Email: rishvicreation1610@gmail.com
Address: 11, Varsha Society, Vibhag-1, Sheri No. 1, Matavadi, Surat – 395006, Gujarat, India.

Rishvi Creation will make reasonable efforts to ensure that orders are processed and delivered as smoothly as possible.