Effective Date: 14 October 2026

1. Overview

At Rishvi Creation, we want customers to enjoy shopping for artificial and imitation jewellery online. This Refund and Returns Policy explains how return requests, damaged or incorrect products, replacements and refunds are handled.

Please review this policy before placing an order. All requests are subject to product eligibility and applicable consumer protection laws.

2. Return Eligibility

A product may be considered for return or replacement if:

• The item received is damaged or defective.

• The item received is incorrect or different from the product ordered.

• The product has a verified quality issue that makes it unsuitable for its intended use.

To help us review your request, the item should generally be unused and returned with its original packaging, tags and accessories, where applicable.

For hygiene and product-safety reasons, certain jewellery items may not be eligible for return once opened or used, except where a return or remedy is required by applicable law.

3. Return Request Timeframe

Please contact Rishvi Creation within 48 hours of delivery if you receive a damaged, defective or incorrect item.

Include your order number, a description of the issue and clear photographs or an unboxing video, if available. We will review the information and communicate the next steps.

The 48-hour reporting request does not limit any rights or remedies available under applicable law.

4. Items Generally Not Eligible for Return

Unless required by applicable law, the following may not be accepted for return:

• Jewellery that has been worn, used, altered or damaged after delivery.

• Products returned without their original packaging or included accessories, where these are required for verification.

• Items damaged due to improper handling, accidental damage or misuse after delivery.

• Products returned because of a change of mind, where change-of-mind returns are not offered for that item.

• Items that are clearly identified as non-returnable on the relevant product page.

Incorrect, defective or damaged products will be assessed in accordance with applicable consumer protection requirements.

5. How to Request a Return

To request a return or replacement:

1. Contact us at rishvicreation1610@gmail.com or call +91 706-999-8181.

2. Provide your order number and registered contact details.

3. Explain the issue and attach photographs or other relevant evidence.

4. Wait for confirmation and return instructions before sending the item back.

5. Pack the item securely and follow the instructions provided by our support team.

Please do not ship products to our address without receiving return instructions.

6. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us promptly. After reviewing the issue, we may offer an appropriate remedy, such as a replacement, repair where applicable, refund or another resolution in accordance with the circumstances and applicable law.

We may request photographs, packaging details or other reasonable information to verify the claim.

7. Refund Process

Once an eligible return is received or the claim is otherwise verified, we will review the request and communicate the outcome.

Approved refunds will generally be processed through the original payment method wherever possible. The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.

If the original payment method cannot be used, we will contact you to discuss an appropriate alternative consistent with applicable law.

8. Shipping Charges for Returns

Where a return or replacement is required because an item was delivered damaged, defective or incorrectly, the return shipping arrangement and associated costs will be handled in accordance with applicable law and the resolution agreed with the customer.

For other eligible returns, any applicable return shipping charges will be communicated before the return is completed.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. Any refund or remedy will be handled under the applicable cancellation, returns and consumer protection requirements.

10. Exchanges and Replacements

Exchanges and replacements are subject to product availability and eligibility. If the requested replacement is unavailable, we will discuss the available resolution with you.

A replacement request must be approved by our customer support team before the product is returned.

11. Contact Information

For returns, refunds, replacements or cancellation requests, contact:

Brand: Rishvi Creation
Phone: +91 706-999-8181
Email: rishvicreation1610@gmail.com
Address: 11, Varsha Society, Vibhag-1, Sheri No. 1, Matavadi, Surat – 395006, Gujarat, India.

Rishvi Creation reserves the right to review return requests individually, subject to applicable law and customer rights.